Privacy Policy Last updated on: 08.01.2025

At Cogniteq, we respect the privacy of our users. In this Privacy Policy, we will outline the methods we use to collect, use, process, and protect your data and personal information during your visit to www.cogniteq.com, inclusive of mobile website versions or related landing pages (collectively known as the “Site”). We recommend you review this Privacy Policy thoroughly, and if you do not agree to its terms, please do not access or use the Site.

We collect information via our Site about you only when it is for a legitimate purpose and does not infringe on your data-protection interests, rights, or freedoms. Generally, these legitimate purposes include maintaining our Site’s security and the services offered by our company; sales and marketing activities; and maintaining, providing, and enhancing the technology, products, and services we offer.

Personal data is typically data that identifies an individual or relates to an identifiable individual. This includes information you provide to us, information which is collected about you automatically, and information obtained from third parties.

On our Site, you may be asked to enter some personal information, such as your name, phone number, or email address, to allow us to help you with your request and experience using our services. This is done via a contact form. Not doing so means we may not be able to provide you with the services you require.

In addition, our Site, along with third-party vendors, such as Google (Google Analytics cookies) or other third-party vendors, collect data regarding our Site’s users to help personalize your experience, improve our services and understanding of our users. This information DOES NOT include identifying information, such as your name, email, location data, or IP address.

We also may collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your Personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing our Site. However, if we combine or connect Aggregated Data with your Personal data so that it can directly or indirectly identify you, we treat the combined data as Personal data which will be used in accordance with this Privacy Policy.

Personal, identifying information is ONLY collected when you fill in the contact forms on the Site. This information allows us to get in touch with you if and when you request services.

In addition, data may be collected from the Site using the vendors mentioned in the previous paragraph. We advise you to carefully review their privacy policies and contact them directly with any questions that arise. At Cogniteq, we never transfer or sell your information to third-party vendors without your consent. Note, if you do not want any information to be collected by tracking technology, we suggest you engage the help of tools such as the Advertising Alliance Opt-Out Tool or Google Analytics Opt Out Browser add-on.

Cogniteq is not responsible for the security, content, or privacy policies and practices of sites, applications, or services that are linked to/from our Site. If you use these links to leave our Site, any information provided to these third-parties does not fall under our Privacy Policy, and we do not guarantee your security or the privacy of your data when using external resources.

Data collected via our Site may be used for a number of purposes, these include:

• To allow the Site to operate fully, maintenance, optimization, and provision of services;
• To allow us to detect, prevent and tackle any technical issues;
• To respond to online inquiries and requests from potential clients;
• To deliver news, offers, and other information about our services (excluding when you have opted out of these notifications);
• To ensure we deliver appropriate and useful content and to improve on such content;
• To deliver a more personalized experience for our users, including to present you with the type of content you are most interested in;
• For other legitimate business purposes in a lawful matter.

We only retain your data when there is a legitimate business or legal purpose to do this. Generally, to define this, we use two criteria:

• Do we have a legal, contractual, or other obligation to retain this data?
• Do we require this data to provide our services efficiently?

We will not retain your data where we have no legitimate reason to do so. If we collect your personal data, we will delete it, and, if this isn’t feasible, for example, data is stored in a backup archive, we will isolate it and store it securely. It will not be processed further.

It is our role to protect the Site’s visitors and, in turn, our clients from unauthorized activity. This includes attempts to access, modify, disclose, or destroy the data we hold. We do this in the following way:

• Our experts continuously upgrade and improve the methods we collect, store, and process data. This includes physical and digital security measures. Sensitive or personal data entered into our system is protected and encrypted via Secure Socket Layer (SSL) technology.
• We protect your information and store it, where there is a legitimate reason to do so, with secured networks.
• We limit our team’s internal access to personal data and instigate stringent contractual obligations with severe penalties for their breach.

Cookies are small text files sent by website to your computer or mobile device that enable services and website features to function properly. Cookies make it easier for you to use our Site during future visits. They also allow us to monitor traffic and to personalize the content for you. Some of our cookies are necessary for certain uses of Site. These cookies allow us to make our Site usable by enabling basic functions like page navigation.

Types of cookies We use

1. Essential cookies:

   NextAuth.js cookies: These cookies are essential for user authentication and session management. They store technical information necessary for Site functionality and do not collect personal data.

2. Performance and Functionality cookies:

   Analytics tools (Google Analytics, Hotjar, etc.): We use analytics tools to collect anonymous information about how users interact with our Site. This includes session data, heatmaps, traffic patterns, and general usage behavior. These insights help us improve the performance, usability, and overall experience of the Site.

   Advertising platforms (Google Ads, Bing Ads, Facebook Pixel, etc.): We use cookies and tracking technologies from advertising platforms to track the effectiveness of our marketing campaigns and analyze user interactions with our advertisements. These tools help us deliver more relevant ads, optimize campaign performance, and improve user targeting.

   For more details, please refer to the Google Ads Privacy Policy, Microsoft Advertising Privacy Policy, and Facebook Data Policy.

   Security tools (Google reCAPTCHA): We use Google reCAPTCHA to protect our Site from spam and automated abuse. reCAPTCHA analyzes user behavior and may collect information such as mouse movements and IP address to determine whether the user is a human or a bot. This helps us ensure the integrity and security of interactions on our Site.

3. Session-based cookies only last while your browser is open and are automatically deleted when you close the browser.
4. Persistent cookies last until you or your browser deletes them or until they expire.

You can control or disable cookies through your browser settings. Disabling cookies may affect your Site experience.

For more information about cookies in general, visit this site: https://allaboutcookies.org/.

Under this policy, you hold the following data protection rights:

To object to processing: You have the right to object to certain types of processing, including processing for direct marketing (i.e. if you no longer want to be contacted with potential opportunities).

To be informed: You have the right to be provided with clear, transparent, and easily understandable information about how we use your Personal data and your rights.

Right of access: You have the right to obtain access to your Personal data (if we are processing it), and certain other information about or privacy practices with respect to your Personal data.

To rectification: You are entitled to have your information corrected if it is inaccurate or incomplete.

To erasure ("to be forgotten"): You have the right to request the deletion or removal of your Personal data where there's no compelling reason for us to keep using it. We will delete backup copies of that Personal data from our archives as soon as is practically possible, to the extent allowed by our other data retention obligations (e.g., to protect other data stored in the same backup archives, or meet other regulatory or legal requirements). As soon as those obligations have been fulfilled, we will permanently delete those archives as quickly as possible.

To restrict processing: You have rights to "block" or suppress further use of your Personal data that we process.

To data portability: You have rights to obtain and refuse your Personal data for your own purposes across different services.

To lodge a complaint: You have the right to lodge a complaint about the way we handle or process your Personal data with your national data protection regulator. However, we hope you will contact us first, so we will try to address your complaint directly.

To withdraw consent: If you have given your consent to anything we do with your Personal data, you have the right to withdraw your consent at any time.

You can opt-out and opt-in to the processing of personal information. Withdrawing consent does not affect the lawfulness of any processing action taken by us prior to the withdrawal of your consent. Nor does it affect the processing of personal information related to reliance on lawful processing grounds, aside from consent.

At any time, you can contact us to find out more about how your information is stored, update your information, or withdraw consent. You can also alter your data or marketing preferences, as well. To do so, contact us at security@cogniteq.com. You may be required to verify your identity to complete this step.